Hi,
Please refer to the following document and ensure that all relevant endpoints are open Adobe Creative Cloud Network Endpoints
Check for software like AppLocker which can block specific apps from launching.
- Disable windows SmartScreen using Windows's Defender
- Go to "Windows Defender Security Center" (Click on windows icon and search)
- Go to option "App & Browser Control"
- Mark all options to "Off"
We generally get this kind of error when "local group policy" is set to prevent launch of windows store apps.
Please try following steps -
1. Open "Edit Group Policy" (Either press windows key and search OR Run -> gpedit.msc)
You might need to have admin access here.
2. Go to Computer Configuration > Administrative Templates > Windows Components / Store >
3. Select ""Disable all apps from Windows Store" on right pane.
4. If this setting is "Enabled", it would cause the issue being discussed.
Set it to "Disabled" / "Not Configured", and check XD launch.