I, too, sent an email to Romsinha and was quickly met with an out of the office reply:
Hi,
Thank you for your email.
I am currently OOO with limited access to emails.
In case of any escalations or urgent issues regarding support, please reach out to my manager ngrewal@adobe.comfor a quick response.
Regards,
Romit Sinha
Going to send an email to her manager to see if someone can address our issue.