Hello,
best would be you use Contact Customer Care = http://helpx.adobe.com/contact.html > View all Products ... > Select a product or service... > Adobe CC > Select a topic ... > Using my product ... or similar > I still need help ... > Chat (If "open" please use chat. I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.)
Hans-Günter