So another month passed, with no reaction from Adobe.
Meanwhile, I have asked the Dell Package Factory to repackage the application we need for us. I thought they will have some more suitable tools at their disposal and maybe are able to solve the problem. Unfortunately, they ran into the same issue as we all did, and they could not fix it as well. Here's what they say:
**paste**
As reported issue in the below mail , killed explorer.exe. Same behavior we also observed.
On the forum same issue has mentioned but no concrete reply from Adobe/any useful solution. We tried various options such as passing win7 properties to Adobe MSI , installing the creative cloud prior to installing the application etc but same issue persist.
https://forums.adobe.com/thread/1614214
https://forums.adobe.com/thread/1609207
We have delivered few Adobe packages by using creative cloud in other projects but only single product (only photoshop) not suite by using Cloud Creative tool. We have tried to create single product for this as well but getting same issue.
Looks like its bug from Adobe & also I had live chat with Adobe support but no proper answer or feedback. Only the answer what I get is “its normal to close explorer.exe while installation”.
**/paste**
We are really stuck here, as we wanted to switch from our old CS suites to the new CC reign, however, with installation tools like that, it's simply not possible. I have users waiting for more than 2 months for their software (for which they pay already), and we're unable to deliver.
Adobe, please help!
Regards,
MTGCH