I did not get an error. The serial number that I took from the Help>System Info screen on Computer A was 16 digitals, not long enough to fill in the serial number boxes on Computer B. The "next" button remained greyed out because the serial number boxes were not filled in.
Computer A was a Windows XP machine while Computer B is Windows 7.
The CS5 software is a student edition and I have the original Product Code if that would help.
Lori
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