Hi
I would like to gather some information regarding your issue, so, please answer the questions below:
- What is the exact issue that you facing?
- What is the Operating System& Adobe application that you are using?
- Since when are you facing this issue? Has it ever worked for you?
- What all steps did you try from your end?
- If possible please share the screen shot of the error message.
Regards
Sarika Behal