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Re: InDesign 10.2.0.69 (Enterprise) Reverts to Expired Trial Mode

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I am having a very similar problem with the Mac version.  However, one difference is that so far only InDesign reverts to trial mode.  I have tried to re-serialize using both the older adobe_prtk tool (which has always worked previously for situations like this), and the newer tools (RemoveSerialization/AdobeSerialization) and neither work.

 

I have also built a standalone InDesign installer (using CCP 1.8) with all the latest patches, including the InDesign February 2015 update (10.2.0.069) and when installing that by itself onto a Mac where InDesign has already lost its serialization it also fails to be serialized.  UPDATE:  If I install this standalone package onto a fairly "clean" Mac IT FAILS AS WELL.  I originally thought it worked because I had installed it on the same Mac that I have Creative Cloud Packager on.  This gave me a false impression that it worked because I am signed in with an Adobe ID in order to use Creative Cloud Packager.

 

This is a very serious problem as we use serialization for licensing rather than Adobe ID's.  This is also kind of frustrating that this seems to be a somewhat recurring issue with updates where at least a couple of times a year a Creative Cloud application update breaks serialization.


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