So I will try to explain this the best that I can. Under our Adobe license we have enough to cover all of the computers in our facilities. When we re-image computers it installs the basic Adobe programs that we need but some of the staff need other ones that we have access to but we install them on an as needed basis.
And this is where the problem arises. Most of the time we install programs from the remote desktop rather than going from office to office for convenience but whether we are in the office or over remote desktop we have been noticing that the programs will not install. We have the Creative Cloud install files on a network drive that we use for all of our other installs of Adobe programs but it seems that the ones in Creative Cloud just won't install.
To be more specific today we were trying to install InCopy and the installer would start, then it would prompt that it is going to need an update that would restart the system which we continued with, but then the progress bar would fill all the way and then the dialog box would disappear and nothing else would happen or the progress bar would go back down and then the dialogue box would go away. I do not usually install Adobe products but a coworker of mine that has been working with this problem says that it is all across the board when it comes to install anything in the Creative Cloud folder.
They say that it might have to do something with an update needed for Adobe that it just isn't installing or one within the Windows system; although I don't think that is the case since we are trying to install on different Windows OS machines (Windows 7 32/64 bit, Windows 8 64 bit, Windows 8.1 64 bit).
So I was wondering if anyone could shed any light on the subject or if anyone had any fixes.