Hi Carmen,
Please try to perform the following steps.
Rename the OPM.db file
1. Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
2. Delete the opm.db file.
3.Launch the Creative Cloud Packager.
Hope this helps.
Regards,
Sumit Singh