Hi, we currently have 20 device licenses for Adobe Creative Cloud. I manage the installation of CC and the license assignment.
Our desktop computers are managed by a different department. Occasionally a computer will get repurposed and an employee will get a new computer. The original computer may not get wiped and unlicensed (as far as Adobe is concerned) and our software deployment server reinstalls CC on the employee's new computer thus putting us over the limit.
I don't find out about this usually until one of the 20 employees calls me to tell me that their Adobe CC has reverted to a trial version.
I have to login to the Adobe Creative Cloud Admin page and determine which computer should be unlicensed. Our computers have their File Sharing names set to something a bit cryptic (contains part of the serial number) and I can't change this because it's controlled by our Desktop Support department. I have created an Excel doc to track licenses but every time this happens I have to go through each one and compare it to my list. It's a hassle and time consuming. I can't imagine managing this with many more computers, and we're in the process of acquiring more device licenses for a different sub department.
How do other admins manage this? What does Adobe expect us to do about this? What is the 'best practice'?
Unless I'm missing something, Adobe could at least make some changes to the CC Admin page to make it easier to manage.
- Adobe should alert the license administrator that the limit was exceeded so I don't have to wait for an employee to call me.
- Add a way to add notes to devices within the deployment pool page. It shows "Device Name" and "status" only. Add another column or two so I can add my own notes for things like employee/computer/dept name.