Asking payment needed

Dear sir,

I have purchased your product following are the details

Customer Name: New Digamber Public School

VIP number: E9FB02B7C6B49E913E5A

Duration: 24 month(s)

Anniversary Date: 01-April-2017 (PT)

But in my login deepakgupta@ndps.edu.in it is showing payment needed as the payment being made to QSOL Indore MP.  I am not getting proper feedback from them.

Thanks

Deepak Gupta