I take it that this is an enterprise license? If so, your IT folks should have had a way to apply the activation code when installing, but my IT group does that, so I really don't know the details. I do know that Adobe stopped support for Enterprise licenses last June, I believe. however, you should be able to get an answer about how to do this, since you did pay for the software. I'll move this post to the CS enterprise forum, to see if someone know more than the person with whom you spoke.
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