Hi ,
Please check the following things first:-
- It is recommended that Creative Cloud Packager should not be installed on a system where one or more Creative Suite products or Creative Cloud Manager products have been installed.
- Creative Cloud Packager can be installed and used on the same machine. However, they should not be running simultaneously for package creation.
The following host/port combinations may need to be whitelisted when logging in to the Creative Cloud for teams with an Adobe ID to download, install, and activate licensing for applications via a Creative Cloud membership.
- ccmdls.adobe.com:443
- ims-na1.adobelogin.com:443
- na1r.services.adobe.com:443
- prod-rel-ffc-ccm.oobesaas.adobe.com:443
- lm.licenses.adobe.com:443
- ccmdl.adobe.com:80
- swupmf.adobe.com:80
- swupdl.adobe.com:80
Regards,
Sarika