Oh yea I feel you, it took me 3 months before someone ever got back to me. The deal is, don't waste your time talking to the 'Platinum Reseller'. These corporations are only interested if you are buying site licenses, like over 100 PCs per floor for like a whole tower building.
The trick is to go through 'Gold partners'. Again, avoid big corporations, go for names you haven't heard of before.
My vendor is listed in this page:
Other ways to buy | Resellers | Adobe Hong Kong
We even considered using cracked product at one point cause it took so much effort to find someone who'd reply. My advice to anyone who'd care to listen is, if you can afford the risk to use cracked product, go for it. My company grew too big to risk it.