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Re: After using CS6 for a year, I suddenly get a message that my serial is invalid.

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Hi Markus, thanks for your post.

 

I tried what you suggested, but it failed. I first got a massage that deleting was failed, then I tried using the cleaning tool. At first the tool found something, what I deleted, but it came back. I restarted several times, closed all browsers, etc. Now the cleaning tools won't find anything but it still didn't solve the problem.

The only thing I didn't do was:

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    In a text editor, such as TextEdit, open /Users/[user name]/Adobe Creative Cloud Cleaner Tool.log.

     

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    Review the log file entries. If any of the entries indicate failure, contact us.

     

I tried, but couldn't find the file...

 

Elly


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