Hi,
I have been trying to deploy Adobe Creative Cloud Enterprise to Windows 8.1 machines that are identical, using SCCM 2012 R2.
The Adobe package seems fine, because it seems to deploy successfully to some machines. And SCCM 2012 R2 has been configured correctly, as I can deploy other software using it, and again, it deploys Adobe CC successfully to some of the machines.
I have tried comparing the package that is downloaded on the test machine/client machine, with the original package on the distribution point, using Beyond Compare, and there are no differences.
I have contacted Adobe Enterprise Support, and they asked me to send to them log files from Event Viewer, the msi installer, and other Adobe logs, from the machine that failed the deployment. However, after Adobe studying them, they told me that they could not identify any problems... Strange, because I could have sworn that I saw error 1603 pop up over 20 times on different machines indicating that the 'Set-up.dat' file had a problem with it.
After all the testing on over 20 identical machines (same hardware/same software), using different configurations on SCCM 2012 R2 and the client machines, I still can't seem to have a reliable solution to deploying Adobe CC.
The fact that it deploys successfully on one machine and fails on another, or sometimes deploy to two machines and fail on another (simultaneously), is something that I don't understand.
Another thing is that, if I retry the deployment 10-15 times after it failed the first time, it might go through...
Adobe Enterprise Support asked me if they could remote into a machine that failed the deployment to have a look at it and I agreed to that option, but it seems like my issue has been ignored because they never got back to me.
Has anyone had this kind of problem or anything similar before?
I need to be able to deploy this remotely to 100+ machines. So installing manually is not an option.
Any help is appreciated.
This was posted in the wrong section a few days ago. I'm hoping I can get some help here.
Case Number: 1862659812
UPDATE: I spoke to Adobe Customer Support and after 1.5 hours on the phone with a remote session going on, problem was still not solved or identified. Additional log files have been sent and now I'm waiting for a call back.