Hello,
Premiere Pro CC does not open projects that use any of the professional codecs, such as R3D or ProRes. It also has no presets available to create projects based on R3D, DSLR, etc. just presets for DV and a minimum number of older presets.
I have read that the problem could be due to an activation issue. Since the software was installed from a package created by CCP, there are no options to deactivate and then activate again.
I have two lab images. The first is just the Adobe video bundle. The second is the web/design bundle AND the video bundle. Premiere Pro is fine with the computers with just the video bundle. The one lab with both bundles is giving us the problem. I created the two installer packages based on the two serial numbers I have (one for each bundle).
I tried creating one installer for that lab using the serial number for the web/design bundle, but included all applications available to us. I uninstalled both bundles from a computer, restarted, ran the Adobe cleaner, and then installed all of the apps again. The Premiere Pro issue remains.
I assume the two bundles are still in conflict, but I don't know how to resolve it. OR, is there something else out there that can make Premiere use all of its codecs and settings?
All machines are running MacOS 10.8.4
Thanks!
Scott Meador / Mike Gunter
University of Central Arkansas