despite licensing pushed to machine, still being asked to enter serial number...
I downloaded a trial version of Adobe Captivate 8. Through working with our corporate ITS group, I received approval to receive a licensed version of Captivate 8 via the Tech Comm Suite 5, for which...
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Re: CS6 Encore with University Enterprise Lic.
These instructions do not work. Premiere Pro does not show up as an option. I've checked to make sure it was not already installed. I made sure to click on previous versions and it is just not there...
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Serial Number
I bought Adobe Acrobat Pro from Newegg.com - where can I find my serial number?
View ArticleInstall order of Acrobat Pro and other CC applications
I work at a college and we're just getting started with Creative Cloud. When setting up the first seat of CC for my institution, it was a device license on a Windows 7 system. Only after my first...
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how long should it take to install creative cloud onto my desktop? its taking forever and I havent even attempted to downlad any apps ye
View ArticleDo I need to create a new prov.xml for CC 2014?
I'm having trouble with our existing (original CC) tool to serialize Windows installations of CC 2014. (So far, we haven't had any complaints about the Mac OS serializations.) Do we need a new/separate...
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Re: Install order of Acrobat Pro and other CC applications
David,On the Mac, there are no issues with Acrobat. It's part of the main installer package and is installed by that. There is only stuff in the Exceptions folder on the Mac packages if you've built an...
View ArticleCreated a package with packager for updates and install failed
Brand new iMac with CC2014 installed. Created a package of just updates. When running the update package, installation failed. Any ideas anyone?
View ArticleRe: Created a package with packager for updates and install failed
Moving the discussion to Enterprise Deployment for Creative Cloud, Creative Suite, Thanks,Atul Saini
View ArticleRe: Install order of Acrobat Pro and other CC applications
Thanks Ric, that is good news. Appreciate your reply. The command line install of Acrobat Pro on the Windows system was ugly. Cheers, David
View ArticleRe: Install order of Acrobat Pro and other CC applications
The command line install for Acrobat Pro Windows 7 is not that bad, the install information is all included in the packager once the its created. In your exceptions folder there is file called...
View ArticleRe: Created a package with packager for updates and install failed
Do you have an error message with any additional information?
View ArticleAttempted install of Illustrator CCP fails without error message.
I have created an Illustrator package using Creative Cloud Packager, with the installable files on a shared drive. I run setup from the user's desktop with the drive mapped and accessible. The...
View ArticleRe: Attempted install of Illustrator CCP fails without error message.
Moving this discussion to the Enterprise Deployment for Creative Cloud, Creative Suite forum.
View ArticleRe: Installation
Hi Sinead90, Please stop the installer and start all over again.Also make sure that package should on local HD. Let me know if you need further assists. Regards,Sarika
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Re: Do I need to create a new prov.xml for CC 2014?
Hi Ric, We need to see the PDApp.log and amt3.log file of the machine where the licenseis failing to tell you the reason of failure. The log file is formed at /usr/Library/Logs/PDApp.log.RegardsSarika
View ArticleRe: commercial Volume License product
Please let me know the feature which you wanted to validate. RegardsRajshree
View ArticleRe: Do I need to create a new prov.xml for CC 2014?
Sarika,According to the tech who did the deployment in these labs, there may be other issues in play (non-Adobe) that could be causing this problem. He's pursuing those right now.Thanks,RIc
View ArticleCan you control when the Creative Cloud Updates are installed? For example,...
Hello! Our computers at our center have a product called "Deep Freeze" on them. This means that if someone gets on the machine and tries to download anything and the computer is restarted, the computer...
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