Software and device issues
Hi,I have three devices with the adobe software on. One of them got stolen and another broke. When I tried to register the serial number on a forth device I got a pop up message stating that I have...
View ArticleRe: Deploying CC2015 Upgrade
Hi,You are correct in saying that the CC 2015 applications cannot be delivered via RUM/AUSST. These are full binary builds of the products rather than patches. The correct way to deploy these is to use...
View ArticleRe: InDesign/InCopy package created by CCP prompting for (disabled) CC...
Sadly I do not have a solution. I am also experiencing this problem. I used CCP to create an installer package containing all the CC apps. The option for the Creative Cloud component was not selected....
View ArticleRe: InDesign/InCopy package created by CCP prompting for (disabled) CC...
Same problem here.. Adobe must fix this quickly i'm busy building my system image for our student computers, now i must wait deploying cc2015 because of this stupid error
View ArticleRe: InDesign/InCopy package created by CCP prompting for (disabled) CC...
Hi,This is the first I have heard of this issue but I have urgently contacted the Product teams to investigate. CheersKarl Gibson | Product Manger | Enterprise IT Tools
View ArticleRe: Creative Cloud Packager - Unable to upload your package metadata
This issue has been fixed. Is the error on a new package or existing package ? Can you please send a screen grab ? CheersKarl Gibson | Product Manager | Enterprise IT Tools
View ArticleRe: InDesign/InCopy package created by CCP prompting for (disabled) CC...
Thanks, we are looking in to the issue now and will update once we find out exactly what is causing the error. If you need to get me directly you can reach me at karl.gibson@adobe.com...
View ArticleRe: InDesign/InCopy package created by CCP prompting for (disabled) CC...
My CCP package is build without the Desktop app, i didnt test it with other adobe applications yet but it occurs whenever i start Indesign. It is possible to ignore the error, indesign seems to work as...
View ArticleRe: InDesign/InCopy package created by CCP prompting for (disabled) CC...
Thanks, Karl, for taking up this issue! So far, I've only seen it with the two applications, InDesign and InCopy. The error message only appears the first time one of the applications is launched after...
View ArticleRe: InDesign/InCopy package created by CCP prompting for (disabled) CC...
thanks for coming back to me so quickly and your patience. We have been able to reproduce internally and are looking at the code to see what the issue is. I will keep this thread up to date and you...
View ArticleRe: Deploying CC2015 Upgrade
Hi alisterblack, thanks for your answer. I've already tried it with the Creative Cloud Packager but instead of upgrading Photoshop 2014 the 2015 Version was additionally installed, leaving Photoshop...
View Articlehow do i cancel
how do i cancel my membership.. it keeps locking up my computer and i don't want it any more
View ArticleRe: Deploying CC2015 Upgrade
Hi,Yes that would be the expected behaviour. The desktop app will give the option to delete the previous version but not from CCP.Unfortunately the desktop app can't download via AUSST.
View ArticleRe: how do i cancel
Hi, I would suggest that you get in touch with our support team Contact Customer Care and they will be happy to assist you with the same. Hope this helps. RegardsMaansee
View ArticleDoes Creative Cloud Packager installer remove previous versions of CC?
By Default Creative Cloud Application manager removes previous versions of CC. Does a package file remove previous versions of CC or does it leave the versions intact?
View ArticleRe: Does Creative Cloud Packager installer remove previous versions of CC?
Moving the discussion to Deployment for Creative Cloud Team, Enterprise, & CS
View ArticleRe: InDesign/InCopy package created by CCP prompting for (disabled) CC...
Hi,We have created the following KB article which includes a workaround. I will be engaging more with the product team after the weekend. Error: Adobe Creative Cloud is needed to resolve this problem....
View ArticleRe: InDesign/InCopy package created by CCP prompting for (disabled) CC...
Thanks! Confirmed that this procedure works on Mac OS X, even if temporary. Hopefully the permanent solution will be coming quickly. May I ask a favor regarding the KB article? For our Mac OS X...
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Re: Photoshop CC 2014 to 2015 upgrade : enterprise licence issue
Hi Nounours31 I had the same issue here. I've started a new installation downloading the Photoshop CC 2015, and it is not activating with my enterprise IDs.Does anyone know how to solve it? Cya
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