Check that there is nothing in the package that is not supported on the operating system that you are installing on to. For example, Project Felix will not install on to Windows 7.
Make sure your OS is patched and up to date.
Consider building a fresh package.
The same package worked on the same OS last month.
Its compatible.
fresh package = uuuggghhh
New package, same error.
Ok, narrowed down to In Design.
The original package had InDesign Illustrator and Photoshop.
I've installed them one by one and inDesign ha the bootstrap issue.
Can we escalate it?
Why does the chat feature never work on the support site, or is it just me?
The root cause here is an inability to back up existing assets. Essentially the 'coresync' functionality which controls the assets sync with the cloud cannot close down.
Please perform the following steps:
This issue has been addressed in the current release of Creative Cloud.
To escalate further please open a ticket with the support team.
To contact support please use one of the following options.
Creative Cloud for Enterprise - from the Admin Console go to the support tab to open a case. Phone and chat options are also available here.
Creative Cloud for Teams - from the CCT Admin Console go to the Help tab for chat and phone options.
Alternatively please Contact Customer Care
Hi,
To use the Update Server you can test with one deployment that included the overrides file that points the apps to that update server.
Use the Adobe Update Server Setup Tool (AUSST)
Pagemaker was End of Life ten years ago and Photodeluxe fifteen years ago, so I wouldn't expect to see any updates for them.
That worked Alister.
Cheers.
BTW, InDesign never applies 'users' permissions to the program folder, we always have to adjust it afterwards.
Many thanks anyway.
THIS WORKED FOR ME!!!!
From some an Adobe script I found this, some new codes added... perhaps 5 years later someone cares
PRTK_EXIT_CODES = {
'1': "Arguments passed in command line are invalid.",
'14': "Unknown error",
'19': "The provXML is missing",
'20': "Loading of permanent activation grace failed (due to malformed xml, corrupt or missing Enigma data, or some other error)",
'21': "Unable to update PCF/SLCache",
'22': "Unable to open a PCF/SLCache session",
'23': "The prov.xml file contains invalid empty tag values",
'24': "Enigma data has serial number of a language different from that of installed product",
'25': "If no product is installed on the target machine or enigma data of serial number could not be decoded",
'26': "PCF file not found",
'27': "Unable to edit the prov.xml file",
'28': "Invalid prov.xml file specified",
'29': "No matching license found",
'30': "Action not initiated by an admin user",
'31': "Invalid locale specified",
'32': "Invalid SLConfig path",
'33': "Failed to find LEID for serial",
}
Hi
We recently moved from VIP to ETLA agreements. And after the initial burst of acitivity therere are about 80 users who will have lost there invites to ETLA Creative Cloud.
I would like to resend the invites in bulk. There is a 'select all' check box but I don't know whether it:
a) selects all 80 users
b) or just the current 'page' of 15 users.
I don't want o experiment on my users - I would rather know in advance what will happen when I 'select all' the press 'Resend'.
Any ideas?
Dave
Hi
Adobe Care have confirmed to me the that the 'select all' box only affects the current page.
Question closed.
Dave
I am trying to deploy CC in an enterprise, but I want to control when the software gets updated. We are adding all the online services for our users, but we don't want them to be able to run their own updates. I have made packages with the updates disabled, but when I install the package and login a test user, they have complete control of their updates. I have been through all the deployment documentation and tried changing code in preference files, but nothing works. Any help would be greatly appreciated - this is very frustrating.
Can you check for the AdobeUpdaterAdminPrefs.dat file as noted in this document Disable auto-updates in Adobe Creative Cloud and Adobe Creative Suite 6 apps
Thanks for the quick response! I did try that with no luck.
So is that file not present on the client machines?
I have created and made sure the files are there. I have only tried the post-install version, though.
If you build and deploy a package with Creative Cloud Packager check that the following has been set:
What this does is prevent the Adobe Update Manager from running and checking with Adobe for updates. Updates should be greyed out within applications. Remember that you can also remove the Apps panel from the Creative Cloud Desktop App if you don't want users to see that.
What are you seeing after doing this?
I've set the packages this way and get the same thing on the user's end. How do I remove the Apps panel? If that's an easy fix, I'd take it.
That is also done in Creative Cloud Packager - uncheck the option shown below.
This sets an option in "ServiceConfig.xml" - to set AppsPanel <visible> to false
This can also be done manually.
Locate the ServiceConfig.xml file.
Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\ Configs\ServiceConfig.xml
Mac OS: /Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml
In the file, locate the <visible> element and change its content as desired.
<config>
<panel>
<name>AppsPanel</name>
<visible>false</visible>
</panel>
</config>
