Hi,
Try the following
- Ensure you are using the correct Adobe ID - if added to the Admin Console as Federated ID or Enterprise ID make sure you are choosing the 'Enterprise' option when logging in.
- Sign out and sign back in to the software by going to Help>Sign Out
- Make sure you are connected to the internet
- The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.
- Close the Creative Cloud application.
- Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder - Delete the opm.db file.
- Launch Creative Cloud.