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Re: Adobe Cloud Libraries 'Unable to connect to server' and Fuse 'error:0 Unknown' issues
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Re: Adobe Creative Cloud, constantly signing out, please STOP!
Hi Jason,
That's an unexpected behaviour.
Please try this on one machine first.
1. Sign out of Creative cloud desktop application.
2. Now make sure none of the adobe applications are running in the back end.
3. Delete the folders, SL Store, SL cache and OOBE
Windows -
ProgramData\Adobe\SLStore.
C:\Program Files (x86)\Common Files\Adobe\Slcache
C:\Users\username\AppData\Roaming\Adobe\OOBE
Mac -
Library/Application Support/Adobe/SLStore.
Library/Application Support/Adobe/SLCache
Macintosh HD>Library>Applciation support>Adobe>OOBE .
4. Open any application now, (Right click run as Admin)
5. It will prompt you to sign in , please sign in and then for couple of days check its behavior.
~Rohit
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Re: Updates missing from AUSST
I know this is an old post, but im sitting with the same problem. Checked the server after the initial download. Got 20 errors and it seems like there is non of the newest updates for the CC collection.
Screenshot from my AUSST server you can see the date for when the folders was created. No sign of either 2017 or 2018 updates
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Re: uninstalling AFTER running Creative Cloud Cleaning Tool (oops)
Since these apps were deployed on the machine using the CCP app, I am moving this thread to Deployment for Creative Cloud for Team, Enterprise, & CS community experts here will be able to assist you better.
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Re: uninstalling AFTER running Creative Cloud Cleaning Tool (oops)
Hi,
As these were installed from a CCP package try an msi uninstall.
The packages which are installed from the "Build" subdirectory should be uninstalled using the same package, namely by running the msiexec command with the /uninstall switch, e.g.
start /wait msiexec /uninstall photoshop_and_illustrator.msi /qn
Another approach is to build an 'uninstall' package using CCP. See here.
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Activated CC Licenses
does anybody know how i can find out on which devices my cloud licenses are activated ?
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Adobe CC device licensing not automatically recognizing
I have a valid VIP agreement and the dashboard shows that I have 46 licenses that are not in use, however, when I install my new deployment that I just created it does not recognize that I have active licenses to be used with the installation. It now only allows me to use the trial version of the product. Please advise on how to fix this issue. Steps already taken are the licensing deployment, clearing cache and logging in with my adobe ID as well as complete uninstall and re-install of the adobe CC products.
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Creative Cloud Access to the AEM Cloud?
We are trying to connect our Creative Cloud Asset repository to an AEM Instance. While trying to create the connection we discovered that we cannot get into to complete the setup process. We are not sure of the exact issue, but it appears we have users setup to use Creative Cloud. 2 Companies are trying to test to see if whether AEM cloud can access my companies cloud and vice versa. (1 componaies objective is to be able to exchange assets with the other partner agencies through the Creative cloud interface.)
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CS6 install on macOS High Sierra
I am moving my CS6 to a new Imac (High Sierra) but the download stops whit out finishing ! I have tried many times...
I deleted my CS6 on the old Mac so right now I have a problem working
Anybody who knows how to fix it?
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Re: Adobe Creative Cloud, constantly signing out, please STOP!
Thank you Rohit. I will try this and let you know the outcome...
Thanks,
Jason
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Re: CC revert to trial
This was the only thing that worked for me after one whole day of fighting with this program. Thank you for this detailed response, you were more helpful than Adobe so-called "support". Cheers!
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Re: Updates missing from AUSST
Hi,
What do you have under products/AdobeProducts.
The new apps which are compatible with AUSST can be found there.
Adobe Creative Cloud Packager apps deployed without their base version present
If you are using Creative Cloud Desktop App in conjunction with AUSST check to see if there is an option to install from there.
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Re: Updates missing from AUSST
In my products/AdobeProducts there is the following folders:
Looking at the reference link you send and the content of the folders it matches with newest version fx ILST version 22.0.1.253.
So to understand this correctly the server is up-to-date? Because when I try to update with RUM on a workstation it says all seems to be up to date. Even though its version 2017 on that workstation.
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Re: Updates missing from AUSST
According to the deployment options section of the AUSST documentation - Use the Adobe Update Server Setup Tool (AUSST)
RUM is not an option to deploy the new full applications that can be stored with AUSST. Creative Cloud Desktop App must be used.
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Re: Updates missing from AUSST
So what do the companies do that do the device licensing option, been trying different approaches to this update problem. When I sign in with an adobe id, it only lets me try programs even though its already installed on the machine, no option to update installs. The Creative Cloud packager is configured to use our internal server and update through desktop app. If I leave the installation to itself updates are never installed. So how does the AUSST server update device licensed installs?
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Re: Updates missing from AUSST
Device licensing will have a problem with this workflow as the Desktop App requires a named user sign in. When you sign in your Adobe ID has no entitlement so you get a trial version. The solution is to build a deployment package with Creative Cloud Packager for the full applications. The updates can still come via RUM.
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Re: Updates missing from AUSST
Ahh okay so now I understand the workflow. If device licensing is in use I create a new package when a new version comes and then distribute it to the computers, then updates for that version will be taken from the AUSST server via RUM. But just to clarify the updates folder(AUSST server) should not have updates for newer versions of the CC suite like Photoshop CC 2018?
Do you know if there is a roadmap for making RUM able to upgrade to newest version of an installation?
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Re: Unable to install CC2018 on some windows 10 machines.
Correct though it looks like I found the solution. I can successfully install the packages once I install the 1709 update from Microsoft. I am not saying that every Windows 10 pc has had this update, but the ones that were failing are successful now after applying that update.
Do you know any reason why this might be?
Thank you,
Erik
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Re: Updates missing from AUSST
Hi,
Correct, you will see those updates in the product folder under AdobeProducts.
Regarding the roadmap to change this behavior, I don't believe there are any plans to do so. Most organisations do not want to push new application updates via these kind of automatic updates because they want to control the versions of the applications that are deployed as changing the versions can impact their existing workflows.
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CC for team device licence - error 190 unable to install on win7sp1
Just made a package of CC for Teams for education (device license) . Deployed the .msi via barramundi software to an Win 10 notebook without any issues. Tried the same package for win7 professional SP1 x64 Computers but all i get is a very long setup routine resulting in an error 190 in the PDApp.log (The HDPIM Setup Process return code is (190).Stopping the installation process.) But Microsoft Windows Version 6.1.7601 should be ok as far as i see.
Copied the whole build-package locally, startet it as admin, used the cc uninstall tool ... but iam not able to get this thing done on our win 7 machines.
Somebody has an helpfull hint`?
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